Frequently Asked questions

What type of wax are your candles made from?

The candles are made with high quality, 100% Soy Wax. Soy is better for the environment, burns cleaner, and produces less soot. It also acts as a fragrance-amplifier more so than alternative waxes, so you can enjoy a stronger scent for longer.

How often do I need to trim the wicks?

With any candle, it is recommended that they are trimmed to 10mm before every use. This will prevent excess soot and will maintain the scent of your candle.

How long does shipping take?

AUSTRALIA

If you’ve ordered with Standard Shipping, your order will generally arrive within 3 - 7 business days.

If you’ve ordered with Express Shipping, your order will generally arrive within 1 - 3 business days.

INTERNATIONAL

For international orders, please contact our support team via email to enquire about a shipping estimate on the cost and arrival time.

Where can I track my order?

To track your order, locate the tracking number in your order confirmation email. If you’re having an issues, don’t hesitate to reach out via our “Contact Us” page at the bottom of the page.